System Availability

CKL Trader’s platform operates three main computing centres around the globe: Europe, the U.S. and Hong Kong. New customers are automatically assigned to one of these server facilities based upon their location and/or trading preferences.

System Availability

North American Servers

European Servers

Asian Servers

Monday-Friday

24 hours, Mon 00:20 – Fri 23:45 EST

Saturday

Not available

Sunday

Starting 12:00 EST

Reset times

23:50 – 03:00 EST*

03:59 – 05:00 HKT*

 

*System resets will occur throughout the above periods. Accounts will be unavailable for approximately 1 minute in this period.

While IB offers 24 hour trading, there is a brief period in each business day where certain services may be temporarily unavailable as part of regular system maintenance. This reset period is usually less than 1 minute for most accounts and are scheduled during the times described above

During the reset period, there will be an interruption in the ability to login or manage orders. Existing orders (native types) will operate normally although execution reports and simulated orders will be delayed until the reset is complete.

For further information on system availability, please contact us via phone or via email on info@cklocke.com